Where is Sparks Flow's data hosted and stored?

That is a specific question our team can answer properly rather than us guessing here. Please contact hello@sparksflow.app for the proper answer.

Does Sparks Flow comply with the Australian Privacy Principles?

For details on how our practices line up with the Australian Privacy Principles, our team can give you a proper answer rather than us speculating in a blog post. Reach out at hello@sparksflow.app.

Can support workers see my confidential owner notes in Sparks Flow?

No. Confidential owner notes stay with you. If you write a private note on a shift, your support workers never see it.

Do support workers have access to my whole Sparks Flow account?

No. Workers only ever see their own secure texted links. They never get access to your full account, your other participants' details, or your confidential notes.

How quickly will I know if there is an incident during a shift?

Incident flags reach you straight away, so nothing sits waiting to be noticed days later.

Who controls billing and account access in Sparks Flow?

You run your own account. Billing, settings, and who has access all sit under your control in Settings.

Is Sparks Flow certified for NDIS data security?

Questions about certifications or deeper security detail are best answered properly by our team rather than guessed at here. Contact hello@sparksflow.app.

Guides/Explainer

How Safe Is Our Family's Information in Sparks Flow?

Sparks Flow keeps confidential owner notes private and workers see only their own texted links. For hosting and Privacy Principles detail, ask our team. Written by Kim Matthews.

Kim Matthews · Self-managing parent, and founder of Sparks Flow · 3 min read

In short

Sparks Flow is built to keep your family's information private and secure, with confidential owner notes staying with you and workers only ever seeing their own texted links, and it is one calm place to run your own support team rather than a marketplace handling your data for other purposes.

When you are running your own support team, you are already trusted with a lot of sensitive information: NDIS numbers, plan details, medical needs, incident details, and notes about people you love. It makes sense that you would want to know exactly how that information is protected before you put it into any app.

What Can We Tell You Plainly About Data Security?

Workers only ever see their own secure texted links. They never get access to your full account, your other participants' details, or your confidential notes.
Confidential owner notes stay with you. If you write a private note on a shift, your support workers never see it.
Incident flags reach you straight away, so nothing sits waiting to be noticed days later.
You run your own account. Billing, settings, and who has access all sit under your control in Settings.

What Won't Sparks Flow Guess At?

What we won't do here is guess at things that deserve a proper answer. If you want to know exactly where your data is hosted and stored, or how Sparks Flow's practices line up with the Australian Privacy Principles, that is a question for our team to answer properly rather than something we should speculate about in a blog post. The same goes for questions about certifications or deeper security detail.

Why Does Kim Care So Much About Trust and Privacy?

I built Sparks Flow because I was tired of juggling spreadsheets, texts, and sticky notes to run support for my own kids, while also seeing how much families carry when they self-manage. Trust matters to me, not just as a founder but as a mum doing exactly what you are doing. So if data and privacy questions matter to you, and they should, please ask us directly.

How Can I Ask Sparks Flow About Data and Privacy Directly?

You can reach our team any time at hello@sparksflow.app, and we will give you a straight answer rather than a guess.

This is general information, not financial or NDIS advice.

Questions

Frequently asked questions

Where is Sparks Flow's data hosted and stored?: That is a specific question our team can answer properly rather than us guessing here. Please contact hello@sparksflow.app for the proper answer.
Does Sparks Flow comply with the Australian Privacy Principles?: For details on how our practices line up with the Australian Privacy Principles, our team can give you a proper answer rather than us speculating in a blog post. Reach out at hello@sparksflow.app.
Can support workers see my confidential owner notes in Sparks Flow?: No. Confidential owner notes stay with you. If you write a private note on a shift, your support workers never see it.
Do support workers have access to my whole Sparks Flow account?: No. Workers only ever see their own secure texted links. They never get access to your full account, your other participants' details, or your confidential notes.
How quickly will I know if there is an incident during a shift?: Incident flags reach you straight away, so nothing sits waiting to be noticed days later.
Who controls billing and account access in Sparks Flow?: You run your own account. Billing, settings, and who has access all sit under your control in Settings.
Is Sparks Flow certified for NDIS data security?: Questions about certifications or deeper security detail are best answered properly by our team rather than guessed at here. Contact hello@sparksflow.app.

This article is general information only and is not financial or NDIS advice. What a plan can fund depends on your own plan and goals, so check with the NDIS (ndis.gov.au) or your planner before you rely on it.