The guides
Guides to running your own NDIS support
Practical, plain-English help for self-managing or plan-managing a plan: budgets, claiming, paying the people you engage, and plan reviews.
Explainer
How Safe Is Our Family's Information in Sparks Flow?
Sparks Flow keeps confidential owner notes private and workers see only their own texted links. For hosting and Privacy Principles detail, ask our team. Written by Kim Matthews.
Explainer
Not Sure Where to Start With Sparks Flow? Just Say So
Not sure what you need? Tell Sparks Flow in your own words and the setup checklist guides you step by step. Written by Kim Matthews.
Explainer
Where Is Sparks Flow's Data Stored, and What's the Tech Behind It?
Sparks Flow keeps hosting, database and security detail with its team, not published online, but explains how everyday data protections work. Written by Kim Matthews.
Explainer
What if a worker just replies "ok" to a shift text?
A text reply like "ok" won't confirm a shift in Sparks Flow. Workers must tap the secure link so there's a clear record. Written by Kim Matthews.
Explainer
How Does the AI in Sparks Flow Actually Work?
Sparks Flow's AI only drafts job ads and reads resumes. It never writes shift notes or runs your roster. Written by Kim Matthews.
Explainer
How Does Sparks Flow's AI Assistant and Data Storage Work?
AI drafts job ads and reads resumes to save you time, but you make every call. Your data stays private. Full detail lives on the AI Use page. Written by Kim Matthews.
Explainer
How Does the Sparks Flow Chat Assistant Work?
The Sparks Flow chat assistant answers everyday app questions from Flow's real features, then points you to the team or AI Use page for anything deeper. Written by Kim Matthews.
Explainer
What Technology Does Sparks Flow Run On?
Sparks Flow is a simple web app: no app store, no logins for workers, just secure texted links. Written by Kim Matthews.
Plan reviews
Preparing for Your NDIS Plan Review: A Calm Checklist
What an NDIS plan reassessment actually is, when it happens, what to gather beforehand, and how to walk in ready rather than anxious.
Getting started
Getting Started Self-Managing Your NDIS Plan: Your First 30 Days
A practical, week-by-week plan for your first month of self-managing: what to set up, what to learn, and the one habit that makes the rest easy.
Your team
What to Pay a Support Worker You Engage Directly
How to work out a fair, correct rate for a support worker when you engage them yourself: award minimums, contractor rates, what the NDIS lets you pay, and superannuation.